How to Navigate Difficult Conversations

Part of the human experience is navigating relationships, and with that comes hard conversations. Some people try to avoid hard conversations all together, but this doesn't serve the relationship or the individual. 

Communication is a skill that is learned and developed over time. If you feel stuck when approaching tough talks, know that you aren't alone. 

Knowing how to diffuse a situation, or not get immediately defensive can be difficult. Here are a few phrases that might help quell those moments. 

"I can tell this is something you really care about" 

By recognizing that the other person cares about the issue, you validate their emotions. This acknowledgment can make them feel heard and understood, which is crucial in diffusing tension. It will also let them know that you are paying attention to them and what they have been saying. 

"How can we get on the same page?"

This question encourages both parties to move forward with the conversation rather than engage in conflict. 

It also invites each person to consider their words carefully, promoting more thoughtful and beneficial communication. By asking this question, you invite the other person to participate in helping you find a solution. Additionally, it reinforces a commitment to positive interaction, which can help prevent negative emotions from escalating.

"I think what you're saying makes a lot of sense."  

This phrase steers the conversation away from conflict, redirecting it to a dialog where the two individuals can explore solutions rather than focusing on confrontation. 

Acknowledging the other person's point of view positively can help de-escalate the situation.

"I think we are saying a lot of the same things. "

This phrase can help the situation de-escalate by letting the other person know you relate to what they are saying, understand, and even agree with it.

We often have the same view as someone but explain it differently, causing misunderstanding. Acknowledging this common ground creates a sense of connection that can soften the conversation. It also encourages the other person to listen more openly, knowing that you're both aiming for the same outcome.

I don't like where this conversation is going. Can we come up with a solution instead?

This can be a good phrase when a conversation is not heading in the direction you wish it were. It first addresses the conversation's discomfort and then invites a shift towards a solution-oriented goal. 

This can help diffuse negative emotions by steering the conversation away from potential escalation. The phrase reinforces a positive communication dynamic, encouraging respectful exchanges and setting a clear boundary.

If you are stuck navigating difficult conversations with a friend, family member, co-worker, or partner - we are here to support you. Please reach out if you'd like more information on our services.